ES 
IT
EN
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FR
Normas de servicio
BUS TICKET
ATVO bus tickets can be issued in the following ways:
TICKETS:
a. PAPER TICKET
*one-way ticket;
*return ticket with discount valid for three days from the first stamp;
The return is validated with a second stamp;
* 10 journey ticket;
* tickets for urban services effected by ATVO
* inclusive tickets or integrated with other transport services;
* tickets with preferential fares and for groups;
* tickets with time validity of 60, 90 minutes;
* reduced tickets for student season-ticket holders.
b. ELECTRONIC TICKET on smart card contact-less type MIFARE ULTRALIGHT;
Electronic tickets, at present reserved for urban service in Jesolo, Caorle, Bibione, San Donà di Piave and shortly on extra-urban lines, are grouped as follows:
* multi-journey ticket;
* 10 journey ticket;
* ticket valid 60, 90 minutes;
* family ticket;
* family ticket valid 60, 90 minutes;
* 3 and 7 day ticket;
* market ticket .
c. TICKET ON LINE (www.atvo.it)
PORDENONE – VENICE “M.POLO” AIRPORT
VENEZIA / MESTRE – VENICE “M.POLO” AIRPORT
VENEZIA / MESTRE – TREVISO “A.CANOVA” AIRPORT
VENICE M.POLO AIRPORT – SEA RESORTS
TREVISO “A. CANOVA” AIRPORT – SEA RESORTS (Summer service)
d. TICKET FROM THE WEB APP (www.daaab.it)
* tickets for urban services effected by ATVO;
* tickets with time validity of 60, 90 minutes;
* inclusive tickets or integrated with other transport services
Except in particular cases ATVO tickets which have not been stamped can be
used for their entire validity. From the date of expiry (change of fare) the
holder has one year to ask for reimbursement.
SEASON TICKETS on contact-less CALYPSO type. Once issued, the season ticket can be renewed at the ATVO ticket offices, on www.atvo.it or in the web app www.daaab.it.
1. Ordinary
2. Concessionary for workers and students;
3. Inclusive or integrated with other transport services;
4. Concessionary for off-peak periods
exemptions
- minors up to the age of six years are exempt from payment;
- guide dogs accompanying a non-seeing or non-hearing person, the latter being in possession of a document acknowledging this;
- an accompanying person together with he holder of an ATVO monthly season ticket and an off-peak province card, on condition that this provides for an accompanying person;
- in the case of an off-peak user holding a card for another public office (state, Region, Province) even if resident outside the Veneto Region and in possession of an ordinary ticket, if the above-mentioned tickets expressly provide for an accompanying person, this person can travel free of charge with the right to travel corresponding to the holder of the card;
- agents and public safety officials, miscellaneous police officers have the right to travel freely on public transport.
Those belonging to the local police forces have the right to travel freely on public transport within the area they work in.
Acknowledgment of belonging to a force is by means of the service ticket issued by the relevant command.
For the various above mentioned tickets and the relative fares approved by the
relevant authorities the specific normatives regulations of request and utilization are at
your disposal at the company's agencies.
BEHAVIOUR ON THE VEHICLE AND AT THE BUS STOP
Since most stops are request stops, not compulsory stops, passengers waiting for the bus they wish to board should signal with a wave of the hand. Similarly on the bus when approaching a stop they should press the sound or illuminated “request stop” button.
In the event that they are standing for the journey or for part of it passengers should make use of the supports or handles.
Passengers are asked to give up their seat to disabled people for whom seats are reserved (art. 27 law 30.3.1871, n.118), as well as for the elderly and those with babies.
TRANSGRESSIONS
The transgressions in question are as follows:
o occupying more than one seat without right or blocking the exit or passage in contradiction to company personnel indications.
o opening the bus windows without the consent of all passengers concerned and/or throwing objects from the windows and/or leaning out of the windows with the vehicle in motion.
o smoking on board the bus or inside the company’s premises;
o activating, except in case of serious and incumbent danger, the commands for the opening of the doors in emergency, or any other emergency device installed on the bus and as such highlighted.
o causing damage of any kind to the company’s vehicles or premises.
o engaging in advertising, commercial or charitable fund-raising activities for any reason whatsoever, without prior authorisation from the Management.
o depositing in the company’s premises or transporting on the bus cylinders of compressed, dissolved or liquefied gases, explosive materials of any kind, flammable, harmful, corrosive or contaminating materials;
o entering the vehicle with animals, weapons, materials, objects and wrappings that, by their volume, shape or nature, may be annoying or dangerous for travellers and/or cause damage to them;
o distracting the driver while driving, hindering or obstructing him in the performance of his/her duties and/or asking the driver to board or leave the bus at a place other than the designated bus stop;
o singing, playing, shouting or behaving in an unseemly or harassing manner that causes discomfort or disturbance in any way;
o entering the bus in a state of intoxication or in a physical or psychophysical condition that does not permit the proper use of the service or cause harm to oneself or others;
o enter the bus with filthy or indecent clothing or with obvious signs of contagious diseases or injuries that may cause harm or discomfort to other passengers, except in the case of first aid.
Persons who refuse to comply with the order and safety requirements of the service may be removed from the buses or the company's premises and appurtenances.
All regulations provide for a minimum and a maximum amount for the penalty to be paid: the offender is usually allowed to pay immediately or within 60 days a lower amount than the maximum, but nevertheless not more than two-thirds of the maximum, while at a later stage of enforcement the penalty can be up to the maximum amount.
Please refer to the website of the Metropolitan City of Venice for a table listing the violations and the relevant fees:
https://muoversi.cittametropolitana.ve.it/sottopagina-servizio/sanzioni-amministrative/
NOTICES AND TIMETABLES FOR THE PUBLIC
The passenger should carefully read notices inside the bus, the agencies and the ATVO premises and ticket sales outlets.
ATVO does not respond to timetables published by third parties.
The timetables shown to the public and those indicated in ATVO publications may vary without notice for causes beyond its control.
Clients will be informed, with 5 days' notice, by public notification and on the company internet site about interruptions to services due to strike action.
In accordance with comma 2 art. 2 of Law n.146 of 12 June 1990 ATVO inform that, on the occasion of strike action called by the Union Organization of the category, the service will be guaranteed with the ordinary operating programme with departures from the termini in the following time band:
Summer period: from 6.00 to 9.00 and from 16.30 to 19.30
Winter period from 6.00 to 9.00 and from 12.00 to 15.00.
Information regarding the guaranteed services will be available by contacting the company telephone operator at 0421-5944 or on the company internet site.
The company declines any responsibility for missed connections due to causes beyond its control, with regard to the timetable shown.
Connections are considered only those provided in the official timetables and those for which the interval between the arrival time and the departure time is at least 15 minutes.
In the case where the company is responsible for a missed connection the company authorizes the journey to be continued by other means to enable the destination to be reached with the least delay possible without payment of any difference of price for the extra journey.
Should the journey be interrupted due to a breakdown of the vehicle ATVO will endeavour to continue the journey in a time equal to that established for the journey calculated between the terminal of departure and that of arrival.
Temporary diversions of a service due to external conditions will not mean a variation in ticket price.
On Christmas Day and New Year's Day all services operated by ATVO will be suspended except for services from Venice and Treviso airports to Mestre-Venice and Pordenone, as well as some extra connections from Jesolo Lido to Punta Sabbioni and Saccagnana-Punta Sabbioni.
The line Venice-Cortina does not operate on Christmas Day..
COMPLAINTS AND SUGGESTIONS REGISTER
At the ATVO agencies and other approved outlets (sales, schools etc) a register is at the disposal of the public for complaints and suggestions regarding the company's service; they must be filled in within and not after 30
days from the date of the event.
This can be used in appealing against administrative penalties provided it is stated as the object of the words “Appeal against administrative penalty n. ... of ....”).
This penalty will be sent on to the relevant body with the counter-deductions of the company which will be notified to the person concerned.
In the case of simple communication by the user, a reply will be received within 30 days but this communication has no effect in the application of the law for the relative penalty.
TRANSPORT OF THINGS
Each passenger is entitled to carry free of charge one suitcase or other item of maximum dimension 55 x 40 x 20 cm (hereafter called “small”).
For each passenger there is one ticket for every two pieces of baggage measuring 85 x 45 x 25 cm (hereafter called “large”).
Examples of baggage ticket payment per passenger
* ( 1 small) free;
* (1 small + 1 small) the 1st small free,
the 2nd small pays 1 ticket;
* (1 large) pays 1 ticket;
* (1 large + 1 large) pays 1 ticket
and so on every 2 large pay 1 ticket;
* (1 small + 1 large) the small one free,
the large pays 1 ticket;
* (1 small + 2 large) the small one free,
for the 2 large pay 1 ticket;
* (1 small + 3 large) the small one free,
for 2 large pay 1 ticket
for the 3rd large pay 1 ticket,
for a total of 2 tickets;
* (1 small + 5 large) the small one free,
for the first 2 large ones pay 1 ticket,
for the 3rd and 4th large pay 1 ticket,
for the 5thlarge pay 1 ticket,
for a total of 3 tickets.
On payment of the baggage fare for each item the passenger is entitled to transport skis, musical instruments measuring over 55 x 40 x 20 and hunting and fishing equipment provided they are not dangerous and have their own casing.
Payment is not required for baggage when the ticket states “baggage included”.
Wheelchairs of the type used by people with mobility difficulties or baby prams, if transported as baggage, are exempted from the payment of the relevant fee.
In any case, the transport of bulky, dirty or dangerous objects is not permitted.
Everything that remains with the passenger remains always and exclusively under their custody and are their responsibility in the event of damage to persons or to the bus. ATVO will answer only when they are damaged or destroyed and are lost during the journey for causes for which it is responsible.
Things transported in the luggage holds for which a ticket is required, are subject to the responsibility of the carrier in accordance with law 22.8.1985, n.450. The possibility of compensation will be effective in accordance with the normative governing public bus transport and will not exceed the amount established for maritime and air transport, which is the limit of responsibility in compensation for damage within the limit of €6.20 per kilogram or the greater amount resulting from the declaration of value and in any case within €103.29 per kilogram for each piece of baggage.
As regards responsibility ATVO will not respond for objects of value possibly contained inside the baggage, such as cash, debit or credit cards, objects of art or antiquity, precious objects or similar.
BICYCLE AND ELECTRIC SCOOTERS TRANSPORTATION
Transportation of bicycles and electric scooters is permitted on payment of an additional passenger ticket for the same route and only in the buses equipped with the specific luggage compartment, with a maximum of two per bus and on availability determined by the head of the service or by the driver. The rules applied are the same as for the tranport of things.
The payment of a passenger ticket is also due if the bicycles or electric scooters are transported in their own travel cases. In any case the Company is expressely relieved of all responsibilty for damages caused by the missing or inappropriate protective cover. Possible damages caused to other baggages or to third parties are the sole responsibility of the owner of the transported thing. In case of services with seat reservation, for which a specific computerized booking service is not available, the transportation of bicycles or electric scooters must be agreed with the management upon purchase of the ticket.
In the low-flow urban buses, that are not equipped with special luggage holds, the transportation of bicycles and electric scooters is therefore forbidden, as well as of any other thing that could cause damage to the passengers. Any user who disregards this prohibition shall be subject to administrative sanction and will be held responsible for any damage caused to persons or property.
TRANSPORT OF ANIMALS
Free transport is permitted of domestic animals of small dimension if inside suitable cages and in the care of their owner. In any case they should be held in one's arms without disturbing other passengers.
All dogs should have a muzzle and lead.
The transport of dogs of medium or large size is subject to payment of the entire fare and they must not occupy a seat or the aisles and ways out.
Free transport is permitted of guide dogs for those unable to see or hear.
ADMINISTRATIVE PENALTIES FOR TICKET IRREGULARITIES
People using local public transport and travelling without a ticket, or with an invalid ticket will have to pay the price of a normal ticket calculated from the terminus to the passenger's destination and in addition an administrative penalty fixed by the authority concerned.
The procedure of ascertaining, notifying and collection of payment is in accordance with law 24.11.1981. n.689 and is explained in a summary report drawn up by ATVO ticket inspectors.
The process of ascertaining will be carried out in accordance with L.R.25/98 by “ticket inspectors” who perform the function of administrative police carrying out the rights and duties of “public officials”.
Passengers subject to administrative penalties for ticket irregularities must provide the ticket inspector with their personal details and a valid identity document.
Passengers are advised that:
* in the event of false declarations art.496 of the penal code will apply.
* offenders will be able to reconcile the offence with releasing effect by paying the inspector the amount of the penalty as well as the ticket fare. The inspector will issue a copy of the relevant summary report;
* should the passenger not be able or not intend to pay the ticket inspector, the latter will draw up a report carrying the details from a valid identity document. In accordance with articles 494, 495 and 406 of the C.P. the details must be correctly provided. The passenger has the right to add their own declaration to the report, signing this and receiving a copy;
* failure to pay the penalty or to provide incorrect identification may lead to forced eviction from the bus at the first stop or intervention by the police.
* arts. 465 and 466 of the penal code will be applied in the case of the use of a false or altered ticket.
NOTICE FOR SEASON TICKET HOLDERS
The general and special conditions of transport reserved for season ticket holders are signed and accepted by season ticket holders on presentation of an application for a season ticket.; as regards administrative penalties, the conditions in point 9 will be applied.
The regularly renewed periodic season ticket must be shown to the staff when boarding the bus.
Irregular use of the season ticket (slip or ticket) will result in withdrawal of the ticket unless otherwise stated by law.
In the case of loss, theft or forgetting the season ticket a special procedure is provided by company regulations made known to the user by means of relevant information provided at the time of application..
Students with ATVO season tickets which have been renewed for the current period can purchase one-way or return tickets on "Regione Veneto" extra-urban lines at discounted fares to be used on routes that are different from that of the season ticket or on days which are invalid on the season ticket but are within the valid time period of the renewal.
For the online renewals, made on the website www.atvo.it or in the web app www.daaab.it, it will be sufficient to load the season ticket renewal as indicated in the website and it won’t be necessary to go to the ticket office for the printing of the renewal slip. It is recommended to keep the renewal confirmation e-mail, to be shown to the staff responsible for the checks.
REIMBURSEMENT PROCEDURE
Arrangements are made to reimburse passengers for the amount of the fare paid where fault lies with the company:
a) the service is suspended without giving sufficient information to passengers through the local press, ATVO internet site or information provided by the main offices of the company;
b) following breakdown of the vehicle, continuation of the service is not guaranteed to the destination in a time equal to the duration of the journey established;
c) the service is delayed for reasons of inefficiency, causes damage to the passenger;
d) the passenger has not been able to check in at Venice or Treviso airports because of delay, exclusively when the service used provides an arrival time equal to at least 60 minutes before closure of the check in.
e) the client missed the train, or other type of service, exclusively to a delay when the service used is scheduled to arrive at the railway station at least 30 minutes before the scheduled departure time of the train or other service.
The amount of the reimbursement (for points A, B, C) will be equal to the value of the ticket paid; in extremely serious cases reimbursement of a substitute taxi service will be made equal to the length of journey of the ATVO ticket.
Payment of the substitute service will be made only in the case of authorization by ATVO asking at the ticket office or at the point of departure where ATVO staff will check the possibility of providing an easily usable scheduled service.
Payment of reimbursement will be made only in the presence of the ATVO ticket for the journey concerned and on presentation of the receipt.
The amount of the reimbursement (for points D, E) is equal to the amount of the bus ticket.
In the case of loss of baggage for which a regular bus ticket has been paid the norms of the law in force will apply.
These reimbursements will be subject to the law in force.
In the case of strike action no type of ticket, nor part of the same, can be reimbursed.
In accordance with art. 55, comma 1 letter b) of Legislative Decree 6 October 2005, n. 206 (the so-name "Consume Code") for transactions effected through the service *ATVO online sales* the right to withdrawal as per art.64 and the following of the same Consumer Code is not applicable.
Specific forms of reimbursement can be undertaken for particular bus tickets (reserved services etc).
Responsibility of the carrier, in accordance with art.1681 of the civil code begins at the time of boarding the bus and ceases on disembarkation.
HANDLING LOST PROPERTY
ATVO is equipped with a procedure for the handling of lost property as follows:
and Portogruaro:
ATVO bus tickets can be issued in the following ways:
- paper: ATVO ticket offices, automatic distributors, internet, pre-stamped type;
- electronic: ATVO ticket offices and by internet for recharging and/or renewal of season ticket;
- electronic device: purchase on the website or in the web app
TICKETS:
a. PAPER TICKET
*one-way ticket;
*return ticket with discount valid for three days from the first stamp;
The return is validated with a second stamp;
* 10 journey ticket;
* tickets for urban services effected by ATVO
* inclusive tickets or integrated with other transport services;
* tickets with preferential fares and for groups;
* tickets with time validity of 60, 90 minutes;
* reduced tickets for student season-ticket holders.
b. ELECTRONIC TICKET on smart card contact-less type MIFARE ULTRALIGHT;
Electronic tickets, at present reserved for urban service in Jesolo, Caorle, Bibione, San Donà di Piave and shortly on extra-urban lines, are grouped as follows:
* multi-journey ticket;
* 10 journey ticket;
* ticket valid 60, 90 minutes;
* family ticket;
* family ticket valid 60, 90 minutes;
* 3 and 7 day ticket;
* market ticket .
c. TICKET ON LINE (www.atvo.it)
The tickets purchased on line can be shown on paper or on electronic devices
VENEZIA – CORTINAPORDENONE – VENICE “M.POLO” AIRPORT
VENEZIA / MESTRE – VENICE “M.POLO” AIRPORT
VENEZIA / MESTRE – TREVISO “A.CANOVA” AIRPORT
VENICE M.POLO AIRPORT – SEA RESORTS
TREVISO “A. CANOVA” AIRPORT – SEA RESORTS (Summer service)
d. TICKET FROM THE WEB APP (www.daaab.it)
The tickets purchased on line can be shown on electronic devices
*one-way ticket;* tickets for urban services effected by ATVO;
* tickets with time validity of 60, 90 minutes;
* inclusive tickets or integrated with other transport services
Except in particular cases ATVO tickets which have not been stamped can be
used for their entire validity. From the date of expiry (change of fare) the
holder has one year to ask for reimbursement.
SEASON TICKETS on contact-less CALYPSO type. Once issued, the season ticket can be renewed at the ATVO ticket offices, on www.atvo.it or in the web app www.daaab.it.
1. Ordinary
2. Concessionary for workers and students;
3. Inclusive or integrated with other transport services;
4. Concessionary for off-peak periods
exemptions
- minors up to the age of six years are exempt from payment;
- guide dogs accompanying a non-seeing or non-hearing person, the latter being in possession of a document acknowledging this;
- an accompanying person together with he holder of an ATVO monthly season ticket and an off-peak province card, on condition that this provides for an accompanying person;
- in the case of an off-peak user holding a card for another public office (state, Region, Province) even if resident outside the Veneto Region and in possession of an ordinary ticket, if the above-mentioned tickets expressly provide for an accompanying person, this person can travel free of charge with the right to travel corresponding to the holder of the card;
- agents and public safety officials, miscellaneous police officers have the right to travel freely on public transport.
Those belonging to the local police forces have the right to travel freely on public transport within the area they work in.
Acknowledgment of belonging to a force is by means of the service ticket issued by the relevant command.
For the various above mentioned tickets and the relative fares approved by the
relevant authorities the specific normatives regulations of request and utilization are at
your disposal at the company's agencies.
BEHAVIOUR ON THE VEHICLE AND AT THE BUS STOP
Since most stops are request stops, not compulsory stops, passengers waiting for the bus they wish to board should signal with a wave of the hand. Similarly on the bus when approaching a stop they should press the sound or illuminated “request stop” button.
In the event that they are standing for the journey or for part of it passengers should make use of the supports or handles.
Passengers are asked to give up their seat to disabled people for whom seats are reserved (art. 27 law 30.3.1871, n.118), as well as for the elderly and those with babies.
TRANSGRESSIONS
The transgressions in question are as follows:
- Breach of the obligation to carry a valid ticket on board the vehicle, to keep it for the entire duration of the journey and to show it when requested by enforcement officers (L.R. n. 25/98, art. 37) – see also dedicated paragraph p.54;
- violation of the rules on conduct to be adopted on board vehicles or in company premises, which may endanger the safety and regularity of the service (Presidential Decree no. 753/80): by way of example and without limitation, the following is a list of punishable conduct:
o occupying more than one seat without right or blocking the exit or passage in contradiction to company personnel indications.
o opening the bus windows without the consent of all passengers concerned and/or throwing objects from the windows and/or leaning out of the windows with the vehicle in motion.
o smoking on board the bus or inside the company’s premises;
o activating, except in case of serious and incumbent danger, the commands for the opening of the doors in emergency, or any other emergency device installed on the bus and as such highlighted.
o causing damage of any kind to the company’s vehicles or premises.
o engaging in advertising, commercial or charitable fund-raising activities for any reason whatsoever, without prior authorisation from the Management.
o depositing in the company’s premises or transporting on the bus cylinders of compressed, dissolved or liquefied gases, explosive materials of any kind, flammable, harmful, corrosive or contaminating materials;
o entering the vehicle with animals, weapons, materials, objects and wrappings that, by their volume, shape or nature, may be annoying or dangerous for travellers and/or cause damage to them;
o distracting the driver while driving, hindering or obstructing him in the performance of his/her duties and/or asking the driver to board or leave the bus at a place other than the designated bus stop;
o singing, playing, shouting or behaving in an unseemly or harassing manner that causes discomfort or disturbance in any way;
o entering the bus in a state of intoxication or in a physical or psychophysical condition that does not permit the proper use of the service or cause harm to oneself or others;
o enter the bus with filthy or indecent clothing or with obvious signs of contagious diseases or injuries that may cause harm or discomfort to other passengers, except in the case of first aid.
Persons who refuse to comply with the order and safety requirements of the service may be removed from the buses or the company's premises and appurtenances.
All regulations provide for a minimum and a maximum amount for the penalty to be paid: the offender is usually allowed to pay immediately or within 60 days a lower amount than the maximum, but nevertheless not more than two-thirds of the maximum, while at a later stage of enforcement the penalty can be up to the maximum amount.
Please refer to the website of the Metropolitan City of Venice for a table listing the violations and the relevant fees:
https://muoversi.cittametropolitana.ve.it/sottopagina-servizio/sanzioni-amministrative/
NOTICES AND TIMETABLES FOR THE PUBLIC
The passenger should carefully read notices inside the bus, the agencies and the ATVO premises and ticket sales outlets.
ATVO does not respond to timetables published by third parties.
The timetables shown to the public and those indicated in ATVO publications may vary without notice for causes beyond its control.
Clients will be informed, with 5 days' notice, by public notification and on the company internet site about interruptions to services due to strike action.
In accordance with comma 2 art. 2 of Law n.146 of 12 June 1990 ATVO inform that, on the occasion of strike action called by the Union Organization of the category, the service will be guaranteed with the ordinary operating programme with departures from the termini in the following time band:
Summer period: from 6.00 to 9.00 and from 16.30 to 19.30
Winter period from 6.00 to 9.00 and from 12.00 to 15.00.
Information regarding the guaranteed services will be available by contacting the company telephone operator at 0421-5944 or on the company internet site.
The company declines any responsibility for missed connections due to causes beyond its control, with regard to the timetable shown.
Connections are considered only those provided in the official timetables and those for which the interval between the arrival time and the departure time is at least 15 minutes.
In the case where the company is responsible for a missed connection the company authorizes the journey to be continued by other means to enable the destination to be reached with the least delay possible without payment of any difference of price for the extra journey.
Should the journey be interrupted due to a breakdown of the vehicle ATVO will endeavour to continue the journey in a time equal to that established for the journey calculated between the terminal of departure and that of arrival.
Temporary diversions of a service due to external conditions will not mean a variation in ticket price.
On Christmas Day and New Year's Day all services operated by ATVO will be suspended except for services from Venice and Treviso airports to Mestre-Venice and Pordenone, as well as some extra connections from Jesolo Lido to Punta Sabbioni and Saccagnana-Punta Sabbioni.
The line Venice-Cortina does not operate on Christmas Day..
COMPLAINTS AND SUGGESTIONS REGISTER
At the ATVO agencies and other approved outlets (sales, schools etc) a register is at the disposal of the public for complaints and suggestions regarding the company's service; they must be filled in within and not after 30
days from the date of the event.
This can be used in appealing against administrative penalties provided it is stated as the object of the words “Appeal against administrative penalty n. ... of ....”).
This penalty will be sent on to the relevant body with the counter-deductions of the company which will be notified to the person concerned.
In the case of simple communication by the user, a reply will be received within 30 days but this communication has no effect in the application of the law for the relative penalty.
TRANSPORT OF THINGS
Each passenger is entitled to carry free of charge one suitcase or other item of maximum dimension 55 x 40 x 20 cm (hereafter called “small”).
For each passenger there is one ticket for every two pieces of baggage measuring 85 x 45 x 25 cm (hereafter called “large”).
Examples of baggage ticket payment per passenger
* ( 1 small) free;
* (1 small + 1 small) the 1st small free,
the 2nd small pays 1 ticket;
* (1 large) pays 1 ticket;
* (1 large + 1 large) pays 1 ticket
and so on every 2 large pay 1 ticket;
* (1 small + 1 large) the small one free,
the large pays 1 ticket;
* (1 small + 2 large) the small one free,
for the 2 large pay 1 ticket;
* (1 small + 3 large) the small one free,
for 2 large pay 1 ticket
for the 3rd large pay 1 ticket,
for a total of 2 tickets;
* (1 small + 5 large) the small one free,
for the first 2 large ones pay 1 ticket,
for the 3rd and 4th large pay 1 ticket,
for the 5thlarge pay 1 ticket,
for a total of 3 tickets.
On payment of the baggage fare for each item the passenger is entitled to transport skis, musical instruments measuring over 55 x 40 x 20 and hunting and fishing equipment provided they are not dangerous and have their own casing.
Payment is not required for baggage when the ticket states “baggage included”.
Wheelchairs of the type used by people with mobility difficulties or baby prams, if transported as baggage, are exempted from the payment of the relevant fee.
In any case, the transport of bulky, dirty or dangerous objects is not permitted.
Everything that remains with the passenger remains always and exclusively under their custody and are their responsibility in the event of damage to persons or to the bus. ATVO will answer only when they are damaged or destroyed and are lost during the journey for causes for which it is responsible.
Things transported in the luggage holds for which a ticket is required, are subject to the responsibility of the carrier in accordance with law 22.8.1985, n.450. The possibility of compensation will be effective in accordance with the normative governing public bus transport and will not exceed the amount established for maritime and air transport, which is the limit of responsibility in compensation for damage within the limit of €6.20 per kilogram or the greater amount resulting from the declaration of value and in any case within €103.29 per kilogram for each piece of baggage.
As regards responsibility ATVO will not respond for objects of value possibly contained inside the baggage, such as cash, debit or credit cards, objects of art or antiquity, precious objects or similar.
BICYCLE AND ELECTRIC SCOOTERS TRANSPORTATION
Transportation of bicycles and electric scooters is permitted on payment of an additional passenger ticket for the same route and only in the buses equipped with the specific luggage compartment, with a maximum of two per bus and on availability determined by the head of the service or by the driver. The rules applied are the same as for the tranport of things.
The payment of a passenger ticket is also due if the bicycles or electric scooters are transported in their own travel cases. In any case the Company is expressely relieved of all responsibilty for damages caused by the missing or inappropriate protective cover. Possible damages caused to other baggages or to third parties are the sole responsibility of the owner of the transported thing. In case of services with seat reservation, for which a specific computerized booking service is not available, the transportation of bicycles or electric scooters must be agreed with the management upon purchase of the ticket.
In the low-flow urban buses, that are not equipped with special luggage holds, the transportation of bicycles and electric scooters is therefore forbidden, as well as of any other thing that could cause damage to the passengers. Any user who disregards this prohibition shall be subject to administrative sanction and will be held responsible for any damage caused to persons or property.
TRANSPORT OF ANIMALS
Free transport is permitted of domestic animals of small dimension if inside suitable cages and in the care of their owner. In any case they should be held in one's arms without disturbing other passengers.
All dogs should have a muzzle and lead.
The transport of dogs of medium or large size is subject to payment of the entire fare and they must not occupy a seat or the aisles and ways out.
Free transport is permitted of guide dogs for those unable to see or hear.
ADMINISTRATIVE PENALTIES FOR TICKET IRREGULARITIES
People using local public transport and travelling without a ticket, or with an invalid ticket will have to pay the price of a normal ticket calculated from the terminus to the passenger's destination and in addition an administrative penalty fixed by the authority concerned.
The procedure of ascertaining, notifying and collection of payment is in accordance with law 24.11.1981. n.689 and is explained in a summary report drawn up by ATVO ticket inspectors.
The process of ascertaining will be carried out in accordance with L.R.25/98 by “ticket inspectors” who perform the function of administrative police carrying out the rights and duties of “public officials”.
Passengers subject to administrative penalties for ticket irregularities must provide the ticket inspector with their personal details and a valid identity document.
Passengers are advised that:
* in the event of false declarations art.496 of the penal code will apply.
* offenders will be able to reconcile the offence with releasing effect by paying the inspector the amount of the penalty as well as the ticket fare. The inspector will issue a copy of the relevant summary report;
* should the passenger not be able or not intend to pay the ticket inspector, the latter will draw up a report carrying the details from a valid identity document. In accordance with articles 494, 495 and 406 of the C.P. the details must be correctly provided. The passenger has the right to add their own declaration to the report, signing this and receiving a copy;
* failure to pay the penalty or to provide incorrect identification may lead to forced eviction from the bus at the first stop or intervention by the police.
* arts. 465 and 466 of the penal code will be applied in the case of the use of a false or altered ticket.
NOTICE FOR SEASON TICKET HOLDERS
The general and special conditions of transport reserved for season ticket holders are signed and accepted by season ticket holders on presentation of an application for a season ticket.; as regards administrative penalties, the conditions in point 9 will be applied.
The regularly renewed periodic season ticket must be shown to the staff when boarding the bus.
Irregular use of the season ticket (slip or ticket) will result in withdrawal of the ticket unless otherwise stated by law.
In the case of loss, theft or forgetting the season ticket a special procedure is provided by company regulations made known to the user by means of relevant information provided at the time of application..
Students with ATVO season tickets which have been renewed for the current period can purchase one-way or return tickets on "Regione Veneto" extra-urban lines at discounted fares to be used on routes that are different from that of the season ticket or on days which are invalid on the season ticket but are within the valid time period of the renewal.
For the online renewals, made on the website www.atvo.it or in the web app www.daaab.it, it will be sufficient to load the season ticket renewal as indicated in the website and it won’t be necessary to go to the ticket office for the printing of the renewal slip. It is recommended to keep the renewal confirmation e-mail, to be shown to the staff responsible for the checks.
REIMBURSEMENT PROCEDURE
Arrangements are made to reimburse passengers for the amount of the fare paid where fault lies with the company:
a) the service is suspended without giving sufficient information to passengers through the local press, ATVO internet site or information provided by the main offices of the company;
b) following breakdown of the vehicle, continuation of the service is not guaranteed to the destination in a time equal to the duration of the journey established;
c) the service is delayed for reasons of inefficiency, causes damage to the passenger;
d) the passenger has not been able to check in at Venice or Treviso airports because of delay, exclusively when the service used provides an arrival time equal to at least 60 minutes before closure of the check in.
e) the client missed the train, or other type of service, exclusively to a delay when the service used is scheduled to arrive at the railway station at least 30 minutes before the scheduled departure time of the train or other service.
The amount of the reimbursement (for points A, B, C) will be equal to the value of the ticket paid; in extremely serious cases reimbursement of a substitute taxi service will be made equal to the length of journey of the ATVO ticket.
Payment of the substitute service will be made only in the case of authorization by ATVO asking at the ticket office or at the point of departure where ATVO staff will check the possibility of providing an easily usable scheduled service.
Payment of reimbursement will be made only in the presence of the ATVO ticket for the journey concerned and on presentation of the receipt.
The amount of the reimbursement (for points D, E) is equal to the amount of the bus ticket.
In the case of loss of baggage for which a regular bus ticket has been paid the norms of the law in force will apply.
These reimbursements will be subject to the law in force.
In the case of strike action no type of ticket, nor part of the same, can be reimbursed.
In accordance with art. 55, comma 1 letter b) of Legislative Decree 6 October 2005, n. 206 (the so-name "Consume Code") for transactions effected through the service *ATVO online sales* the right to withdrawal as per art.64 and the following of the same Consumer Code is not applicable.
Specific forms of reimbursement can be undertaken for particular bus tickets (reserved services etc).
Responsibility of the carrier, in accordance with art.1681 of the civil code begins at the time of boarding the bus and ceases on disembarkation.
HANDLING LOST PROPERTY
ATVO is equipped with a procedure for the handling of lost property as follows:
- recovery by the agent and delivery to the relevant coordinator;
- registration of the lost property by the coordinator;
- delivery to the owner directly if requested within one week of finding;
- transmitting of the identify documents only to the head of the local police of the relevant town of the company operating unit if the above request is not made or if it is impossible to deliver to the legitimate owner in accordance with art.927 of the civil code;
and Portogruaro: